Privacy Policy

Last updated: October 2025

Your privacy is extremely important to us. This Privacy Policy explains how Woo Casino Australia (“Woo Casino”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit or use our website and services.
By creating an account or continuing to use the site, you agree to this Policy.
If you do not agree with any part of it, please stop using our services immediately.

1. About Woo Casino Australia

Woo Casino Australia operates as an online entertainment and betting platform offering casino games, sports betting, and promotional services for players located in regions where online gaming is legally permitted.
We comply with international privacy regulations and follow strict data protection standards to ensure that all customer information is handled responsibly and securely.

If you have any questions about this Policy, you can contact us anytime at:
📧 [email protected]

2. Information We Collect

We collect personal and non-personal data to provide and improve our services. The type of information depends on how you interact with our website.

2.1 Personal Information

When you register or make a deposit, we may collect:

  • Full name, date of birth, and gender
  • Residential address and country
  • Email address and phone number
  • Preferred currency (AUD or crypto equivalent)
  • Payment details such as card type, e-wallet ID, or crypto wallet address
  • Verification documents (passport, driver’s licence, utility bill) as part of KYC

2.2 Non-Personal Information

We also collect technical and usage data automatically:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and session duration
  • Click activity and referral URLs
  • Cookies and tracking pixels for analytics

This data helps us improve website performance, detect fraud, and deliver personalised content.

3. How We Use Your Information

Woo Casino uses collected information only for legitimate business and operational purposes, including:

  • Creating and managing your account
  • Processing deposits, withdrawals, and bonus transactions
  • Verifying your identity (KYC and AML compliance)
  • Providing customer support and responding to queries
  • Sending account-related notifications and promotional offers
  • Ensuring responsible gambling and account safety
  • Improving the user experience through analytics and feedback
  • Complying with legal and regulatory obligations

We never sell or rent your personal data to third parties for profit.

4. Cookies and Tracking Technologies

Like most online casinos, Woo Casino uses cookies to make your experience smoother and more personalised.
Cookies are small text files stored on your device that help us remember your preferences, track session activity, and analyse traffic trends.

You can disable cookies in your browser settings, but some parts of the site may not function properly without them.
We also use trusted third-party tools such as Google Analytics to understand user behaviour, but all data collected is anonymised.

5. Payment and Financial Data

All payment transactions are processed through secure, encrypted channels using SSL technology.
Woo Casino does not store full payment card numbers or sensitive banking credentials.
We work only with licensed payment providers such as Visa, Mastercard, Neosurf, Skrill, Neteller, and verified crypto gateways.

When you make a deposit or withdrawal, your payment data is used solely for completing that transaction.
In some cases, we may verify your payment method to comply with anti-fraud regulations.

6. Data Security

We take data security seriously and use multiple layers of protection to keep your information safe.
These measures include:

  • 256-bit SSL encryption on all website pages
  • Firewalls and intrusion-detection systems
  • Access controls with authentication protocols
  • Regular audits and vulnerability tests
  • Encrypted storage of all personal records

Only authorised personnel have access to player data, and they are bound by confidentiality agreements.

7. Data Retention

Woo Casino retains your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.
Typically, account and transaction data are stored for up to five years after account closure to meet AML and audit requirements.
After that, your data is securely deleted or anonymised.

If you wish to close your account and request data deletion, please contact [email protected].

8. Third-Party Services

We may share limited information with trusted partners who help us operate the website – such as payment processors, game providers, and analytics platforms.
All third parties must comply with strict data protection standards and use your information only to perform contracted services.

Examples include:

  • Payment verification (financial institutions)
  • Fraud prevention tools
  • Marketing and email delivery systems
  • Customer support platforms

Woo Casino does not allow any partner to sell or misuse player data for unrelated purposes.

9. International Data Transfers

As part of our global infrastructure, some data may be processed or stored on servers outside your home country.
Regardless of location, all data handling meets the same security and privacy standards.
By using the site, you consent to the transfer and processing of your information in accordance with this Policy.

10. Marketing and Communication Preferences

Woo Casino may occasionally send you emails about new bonuses, tournaments, or feature updates.
You can manage your preferences or unsubscribe at any time by:

Transactional and important account notifications (such as withdrawals or security alerts) will still be sent even if you unsubscribe from marketing content.

11. Your Rights as a Player

Depending on your region, you may have the following privacy rights:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or amend inaccurate personal details.
  • Deletion: Ask us to delete your account or remove unnecessary data.
  • Restriction: Limit how your data is processed.
  • Portability: Request data transfer to another provider.
  • Withdrawal of Consent: Opt out of marketing or analytics tracking.

To exercise any of these rights, please email [email protected] with proof of identity.

12. Responsible Gambling and Age Verification

Woo Casino promotes responsible gambling and takes strict measures to prevent underage access.
During registration or withdrawal, we may request proof of age to ensure all players are 18 years or older.
Any attempt to provide false information or impersonate another person will result in permanent account closure.

We also monitor player activity to detect signs of gambling harm and may reach out if unusual betting behaviour is observed.

13. Links to External Websites

Our website may contain links to third-party websites or partner promotions.
Woo Casino is not responsible for the privacy practices or content of these external sites.
We encourage you to review their policies before sharing any personal data with them.

14. Changes to This Policy

Woo Casino reserves the right to modify or update this Privacy Policy at any time to reflect changes in laws or business practices.
When updates occur, we will post the revised version on this page with the new effective date.
Significant changes will also be communicated by email or in-site notification.

Continued use of the website after changes are posted means you accept the updated Policy.

15. Contact Us

If you have questions, feedback, or complaints about how your information is handled, please contact our privacy team:
📧 [email protected]

We take all privacy-related concerns seriously and will respond as quickly as possible.

Woo Casino Australia is committed to protecting your data and providing a secure, transparent gaming environment.
By playing with us, you can enjoy your favourite pokies, sports bets, and promotions with total peace of mind knowing your information is safe.